FAQs

All orders are processed and shipped within 24-48 business hours after being submitted. Additional shipping time may occur due to Holiday or Dust Storm. 

Shipping times are dependent on your selected shipping method and delivery location. Please allow 3 – 7 business days for standard domestic shipments and 7 – 30 business days for international standard to be received.

All orders once placed are finalized and products are not able to edited or changed. Order cancellation requests will be considered, but are not guaranteed. Orders are shipped as quickly as possible and cannot be cancelled once they have been submitted. Once you have received your items, you may send them back for a refund as long as they are unopened and unused.

Click below to star your return:

https://springluxurylashes.com/a/returns Using the order number.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you don't have an order number, please contact us at: info@springluxurylashes.com for assistance.

You can contact one of our Lash Experts Monday – Friday between 9:00am – 5:00pm PST at info@springluxurylashes.com

Returns are accepted within 14 days of receipt.

Returned merchandise should be in the same condition as when you received it, unworn, undamaged, saleable, with original packaging (if applicable).

Altered apparel, special orders, perishable or personalized/monogrammed items, and items identified as "final sale" cannot be returned.

There are no charges for return

Original shipping charges are non-refundable

You are responsible for the charges of the return shipping

Our Spring Luxury Lashes strip lash styles can be worn up to 30 times